ServiceNow Developer (Senior Lead)

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com. Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.

We are seeking a Senior ServiceNow Developer (Lead) to support a USDA contract. This position is 100% Remote

 Duties, Tasks & Responsibilities

As the Lead ServiceNow Developer, you will become a key member of an established team, tasked with supporting the operations and maintenance of enterprise applications that have both external and internal interfaces. You will participate in solutions architecture and system design, while also offering hands-on development expertise. You will collaborate with experienced team members to modernize existing applications in ServiceNow.

• Leads technical design and development of the ServiceNow application including configuration, report development, and data migration, where applicable.
• Performs hands-on prototyping and development, as needed.
• Leads and performs custom development in ServiceNow (as required) and 3rd party integrations.
• Oversees and carries out unit-testing and defect resolution. 
• Oversees and carries out migration of the changes to production.
• Leads technical design and documentation.
• Creates component inventories, estimations, and development plans to support release roadmaps and level-of-effort assessments.
• Collaborates with clients to review proposed architecture and system design.
• Collaborates with internal team members to design and build solutions in ServiceNow that supports business requirements.

Required Experience, Education, Skills & Technologies

• Must be a US Citizen with the ability to obtain a Public Trust Clearance.
• Bachelor’s degree with 7+ years technical software development experience, preferably in ServiceNow or other low-code platforms.
• 3+ years of JavaScript coding/development skills in ServiceNow environments
• Customer Service Management (CSM), Customer Service Management Implementation, and ServiceNow System Administration (admin or higher) certifications.
• Experience in a Lead or Senior position
• Demonstrated experience in IT Service Management, Field Service Management and/or Enterprise Asset Management.

 Preferred Experience, Education, Skills & Technologies

• Active Public Trust Clearance
• ServiceNow Customer Application Development (CAD) Certification a plus.
• Experience with ServiceNow Mobile a plus.

 Certification

• Customer Service Management (CSM) – Required
• Customer Service Management Implementation – Required
• ServiceNow System Administration (admin or higher) - Required

Security Clearance Level

• Must be a US Citizen with the ability to attain Public Trust clearance

 Work Schedule

• Full-time remote

Pay Rate

• The projected compensation range for this position is $180,000 - $194,000. Please note that the salary information is a general guideline only. Criterion Systems considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status:  race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.