Sr. VoIP DVTC Engineer

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com. Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.

We are seeking a mission-focused Sr. VoIP DVTC Engineer to support and contribute to our government customer’s success in Washington, D.C. or Reston, VA!

Duties, Tasks & Responsibilities:

• Being the go-to person in the UC and VTC team to solve complex operational issues.
• Providing support, analysis, research, and advice into exceptionally complex voice/video/data problems and related performance issues.
• May lead subsets of team members on solving specific problems/challenges.
• Perform specialized and technical tasks associated with the most current and cutting-edge technologies.
• Evaluates requirements and help develops solutions that address both operation and future requirements sets.
• Document data flows by diagrams network topologies, interconnections, firewalls, and security gateways.
• Develops and documents rack elevations, power requirements for component deployment and use.
• Collaborates with LAN/WAN teams on bandwidth requirements, utilization, and performance needs.
• Works with technical writers to create comprehensive design and configuration documentation, installation procedures, operating instructions and troubleshooting guides.
• Works with testers to evaluate test criteria and expected outcomes, create and automate test cases, test data, test scripts, and exercise unit tests on lab hardware and software.
• Works with technical writers to evaluate OEM training materials and develop customer- or site-specific supplements to vendor materials.
• Managing projects and develop new operational processes.
• Coaches and reviews the work of lower level professionals.
• Work with the team and influences others regarding system design, solutions, and procedures.

Required Experience, Education, Skills & Technologies:

• Years of experience with one of the following:

  • High School/GED plus nine (9) years of relevant experience

  • Associate degree plus seven (7) years of relevant experience
  • Bachelor's degree plus five (5) years of relevant experience
  • Master's degree plus three (3) years of relevant experience 
  • PhD plus one (1) year of relevant experience
• IAT II, CUCM Manager Course
• Strong background in general networking troubleshooting (vLANs, QoS, and Routing).
• Background in Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, and Communications and Network Systems Management.
• Seasoned technical individual contributor.
• Works independently with limited supervision.

Security Clearance Level:

• TS/SCI with an adjudicated CI polygraph or ability to obtain a CI polygraph

Work Schedule:

• Full-time on-site

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status:  race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.