At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.
Criterion Systems, Inc., is seeking to hire a Helpdesk Technician that can work 100% onsite. During the COVID-19 health crisis, support personnel will mostly work remotely, but when required, come onsite to service requests when business conditions dictate the need. The HelpDesk Specialist is responsible for ensuring an outstanding level of customer service by providing direct support to the user community for our client in Washington DC. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, large enterprise environment. The contract operates the computer, telecommunications, network and security infrastructure at the customer site. The network infrastructure provides data, voice, Wi-Fi/wireless, and emergency broadcast services. The selected candidate will deploy and support infrastructures, software solutions and technology; will support technical escalation of advanced issues for problem resolution; and will apply knowledge of industry standards and vendor certifications. The Helpdesk Specialist is primarily responsible for installing, supporting and maintaining computer systems, PC applications and hardware via remote tools and interacting with network services, systems engineering, and/or applications support personnel to restore service and/or identify and correct core problems. Individuals interested in this position should have excellent phone communication skills as well as experience working with customers.
Criterion Systems, Inc. and is subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.